Fierce conversations has a strong theme of being present and understanding other people, their perspectives, values and their reality. The program has the potential to change the way staff interact through the use of conversation planning tools and aids provided. I have already had success in using these tools and found that by investing in planning the conversation, the group has clarity of the issue and improvements flow out of the conversation. In summary, “What gets talked about in an organisation and how it gets talked about, determines what will happen and what won’t happen”

Manager - Risk Management

Personally and professionally Fierce Conversations hits the mark! The concepts are easy to understand and yet incredibly profound. Communication in the workplace be it with our staff, customers or other stakeholders is critical to our success. Fierce Conversations provided for us a powerful framework for working with people in a way that is both authentic and outcome focused. Our return on investment has been immeasurable and therefore Fierce Conversations has become a core training skillset for the majority of our staff throughout our various locations and service divisions. The application of the program has been a significant contributing factor in our organisation being listed in the BRW Best Places to Work. Fierce + Illumina has been brilliant!

Human Non-for Profit

I was first introduced to ‘Fierce’ when I attended a breakfast seminar where Susan Scott was the guest speaker. When she spoke simply of successes and failures being attributed to one successful or one missing conversation at a time – it just made sense both personally and professionally. As a change management professional, it resonated with me as something that as leaders we all know to be true, but often times don’t find a way to pay attention to. The program was inspirational and immediately useful on both a personal and professional level, and is overflowing with thought provokers, genuine reflection and tools that can be applied in so many workplace situations. Our facilitator created a genuine environment for reflection at many levels and one that provided me with my own personal apostrophe and has been the catalyst for some very powerful life conversations.

Manager - Professional Services

The investment of running the Fierce Conversations program at my company was immediately evident. The program was easily adapted to a broad audience from Sales & Marketing through to Engineering. Our new people managers walked out with confidence, immediately applying their new skills to build more constructive relationships through clearer conversations.

Education

One of our most common challenges is an employee’s unwillingness to discuss with another colleague an issue that is critical to them. Furthermore some managers feel unable to have a discussion with a staff member regarding performance or destructive behaviour. Often this stalemate is due to a fear of the required discussion becoming confrontational, and too often we get to observe a team’s morale suffer and its culture deplete as a result of this fear. We have found Fierce Conversations provides a clear understanding of the issues at stake, and has a comprehensive array of tools that our people can use to effectively communicate what they desperately need to.

General Manager - Medical Devices

Our recent training with Illumina was fantastic. Both sales teams embraced the new training opportunity and are looking forward to further training throughout the year. Illumina’s training technique is innovative and highly engaging.

Sales Director - Professional Services

Since implementing the Illumina leadership development program the organisation has seen a marked improvement in the quality of conversations and coaching through the organisation. The program was initially implemented within our sales force however given the results we extended it to the whole organisation. It is vitally important that all managers and employees use one common language and this has been one key outcome.

HR director - Pharmaceutical industry